As we request personal information from you for the reasons of completing your order or putting you on our subsciption list for updates, we will keep your information confidential. Any personal information you provide to us will not be shared or sold to third party vendors. In the event we may need to share your personal information, we will obtain your written and/or verbal consent.ak
As information is requested from you, you will be provided with the reason for that information if it is unclear. Your privacy is important to us and we will always keep it a priority.
Bird & Chap's Policies
As you use our website, we strive to provide you with a postive experience. We recommend thoroughly reading through our policies to know your rights as a consumer and user of this website.
As you use our website for the purposes of browsing and/or shopping, please keep in mind that we require you to abide by and be aware of all our policies. We always want for you to enjoy a positive experience with us. As such we ask of all our visitors to refrain from obscenities as it applies to comments, posts or simply giving feedback as we do not wish for our other visitors to be exposed to this.
All gift basket that are required to be shipped to you will be charged a shipping fee. This fee is dictacted strictly from the courier and Bird & Chap, LLC has no direct control over shipping charges. We will try to provide you with the best shipping services at the best rates available.
If an item you purchased has to be returned due to a fault of our own, we will incur all shipping charges associated with getting you the correct item(s) you ordered.
If you wish to request a refund for an item(s) you purchased and wish to receive a refund, the shipping charges to get the item to us will be incurred by you. You will be responsible for shipping the item back to us.
You are able to request a refund for any gift basket purchase. We ask that all items be returned in their original packaging. For any missing items, you will be held responsible for the cost of the missing item. A $10 restocking fee will apply. Your refund will be the total amount of your purchase less any incurred expenses if your item is not returned in the original packaging.
Should you have any questions, please call or email us.
Many of our gift baskets contain chocolate or chocolate covered items. For all baskets with chocolates, we will provide an ice pack to help keep your basket cool however we will only offer next day shipping for most of these sensitive items. You will always be advised prior to completing your purchase that both an icepack and next day shipping are applicable.During the summer months of May, June and July, we will always recommend alternate options of getting your chocolates included in your baskets.
The next day shipping option is one of the best ways to avoid your sensitive package sitting in a hot warehouse space waiting to be delivered by the courier.
All gift baskets have been competitively priced. You may or may not find a lower advertised price for a comparable basket with another company. We do not price match as our items are uniquely arranged for you when you place your order. We always try to provide the best prices for the great quality products we use to prepare your gift baskets. Please note however that prices are always subject to change at any time. We always strive to keep our prices listed correctly on this website and hope you never have to encounter an issue. In the rare event that an item priced on this site is listed incorrectly, we will contact you to let you know but more importantly, we will do our best to make things right. We enjoy you as our customer.
At Bird & Chap, LLC all major Credit/Debit Cards are acceptable methods of payment. We use our secured credit card transaction system to process your payments. Please be advised that your credit card information is not stored with us once you make a purchase. You will be required to enter this information as requested.
You hereby attest that you are the authorized user/primary cardholder of any credit card you use on this site for purchases and/or you have obtained the necessary expressed permissions, whether verbal or written, from the authorized user/primary cardholder of said credit card.
Bird & Chap, LLC will not be held liable/responsible for any claims resulting in the unauthorized use of a credit card used for any purchase on this site or through any other credit card processing medium represented/used by Bird & Chap, LLC.
Use of Products Policy
At Bird & Chap, LLC we use quality, gourmet and specially made products that may be manufactured by large and/or small businesses. With the uniqueness of some of our spa products, please inspect all ingredients to help evaluate compatibilty to make sure there are no allergic reactions to any of our products.
All products sold by Bird & Chap LLC are to be used for its intended purpose to avoid any medical and/or other issues.
Some products pictured may not be available at purchase. This is due to vendor availability. In which instance we will substitute for a comparable product that will be equal or lesser in value to the originally advertised product without sacrificing quality.